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LE
Lancaster Endocrinology
Front Desk Reception/Office Assistant
Career Insights for Receptionist
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Scorecard
Based on South Carolina data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$33,794 / year median in South Carolina
+15% projected growth
Job Description
Job Overview To assist in checking patients in and out and administrative tasks for a fast-paced medical office. Applicant would rotate between front office/check out and possibly nursing/clinical duties. Candidate must be professional; patient focused and must maintain confidentiality. Must be able to multitask with interruptions. Duties
- Check in Patients
- Collect copays, deductibles, balances
- Set up payment plans
- Update patient forms
- Scan insurance and ID cards
- Properly input patient demographics/insurance into system
- Check patient insurance eligibility
- Check insurance authorizations
- Explain patient balances/basic insurance billing
- Answer telephones
- Schedule patient appointments
- Coordinate patient flow with clinical staff, communicate delays to patients
- Provide timely and accurate information and quality customer service to incoming patient inquiries.
- Process incoming referrals
- Maintain front office/waiting area appearance Requirements
- 1 year minimum experience in medical
- HIPAA must know policies and abide by them.
- Know basic insurance terms (co-pay, co-insurance, deductible, out of pocket)
- Knowledge in healthcare field and infection control practices
- Knowledge of Electronic Medical Records (EMR)
- Basic computer skills
- Basic knowledge in medical terminology
- Arrive at work at 7:50am to open practice at 8:00am Tues, Wed., and Fri. and arrive at 8:20am Mon and Thur.
- Occasionally stay after 5:00pm/5:30pm
Job Type:
Full-time Pay:
$16.00- $18.