Front Desk Receptionist

Position Overview:

The Front Desk Representative serves as the first point of contact for guests, clients, and visitors, providing exceptional customer service and ensuring a welcoming environment. This role involves managing front desk operations, handling administrative tasks, and coordinating with other departments to provide seamless service.

Key Responsibilities:

Greet, welcome, and assist guests or clients in a professional and friendly manner. Answer and direct phone calls, respond to inquiries, and provide accurate information. Manage reception area cleanliness and ensure all materials are up to date. Handle check-ins, check-outs, and maintain visitor logs where applicable. Schedule appointments and manage meeting room reservations. Receive, sort, and distribute mail and deliveries. Coordinate with internal teams to address guest needs and resolve concerns promptly. Maintain security by following access control procedures and monitoring visitor entries. Perform general administrative duties, including filing, data entry, and record maintenance.

Qualifications and Skills:

Prior experience in a customer-facing or reception role is advantageous. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency with office software and phone systems. Professional appearance and positive attitude.

Work Environment:

Front Desk Representatives typically work in office settings/ hotels by providing service during regular business hours or shifts.

Reports To:

General Manager or Front Office Manager Employment Type:

Full-time or part-time; may require weekend or evening availability

Job Types:

Full-time, Part-time Pay:

$10.00 - $12.00 per hour

Work Location:

In person