Technical Support Receptionist Brivo - 3.5 Austin, TX Job Details Full-time $20 an hour 17 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Phone communication Greeting customers Phone call screening Customer support ticket management Help desk systems Telephone systems CRM system proficiency Entry level Full Job Description Description As a Receptionist supporting our Technical Support team, you are the crucial first point of contact for our customers. In this high-volume role, you will answer incoming calls, capture key details about customer issues, and perform seamless warm transfers to available Tech Support agents. You will also ensure misrouted calls reach the correct departments efficiently while maintaining a professional and welcoming demeanor.

Key Responsibilities Call Handling & Intake:

Answer incoming calls promptly, maintaining a high volume of 30-40 calls daily per team member.

Troubleshooting Documentation:

Active-listen to customer issues, capturing detailed, accurate notes on their technical inquiries and symptoms.

Warm Transfers:

Execute seamless, warm hand-offs of qualified technical issues to available Tech Support agents with context provided.

Call Routing:

Direct misrouted or non-technical calls efficiently to the appropriate internal departments.

Customer Care:

Act as the first point of contact, providing a professional and welcoming initial impression for all incoming callers. Skills, Knowledge & Expertise Technical & Administrative Skills Active Listening & Technical Note-Taking Call Center & Phone Systems CRM & Ticketing Systems Soft Skills & Interpersonal Strengths Professional/friendly tone Excellent communication on the phone with clients Efficiency & High-Volume Stamina Adaptability & Quick Thinking Why Work for Us?: Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security. Why Your Work Matters Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

The Brivo Experience:

We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.

Total Rewards:

We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an accrued Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance. About Brivo Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises. As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo's pioneering building access platform with Eagle Eye's AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure. With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world's most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com. Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.