Full-Time Receptionist Broussard's Mortuary - 5.0 Beaumont, TX Job Details Full-time $15 an hour 3 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Qualifications Active listening Phone communication Customer service Client rapport building Scanning Problem-solving Front desk

Faxing Full Job Description Description:

Serve as liaison between customers and funeral directors

Benefits:

Medical, dental, and vision insurance, 401k matching, paid time off, paid holidays

Employment Type:

Full-Time, Non-exempt Schedule Expectations Usual working hours are Monday - Friday, 8:00 AM - 5:00 PM with 1 hour unpaid lunch, when possible Be available to work some national holidays Performance Expectations Makes eye contact and greet clients sincerely Treats clients and coworkers with courtesy and respect Maintains clean workspace Takes direction from supervisors Responds positively to requests for assistance from co-workers, supervisors and clients Notices when help is needed in all areas of the company Takes initiative to help any area of the company if possible, or lets supervisor know where help is needed Able to sit for extended periods of time Qualifications Has experience in customer service Communicates professionally in-person and on the phone Has a reputation for giving great service to clients and co-workers Has legible handwriting Can handle multiple tasks at one time Has good problem solving skills Is able to work independently and as a team member Primary Responsibilities Stand to greet customers upon entering the building Identify the customers' needs Direct customer to desired location or requested facilities Answer incoming calls before the third ring Identify callers' needs Direct caller to appropriate department or employee Accurately document callers' contact information and purpose Deliver messages to appropriate department or employee, via written message or phone call Accurately interpret Broussard's service schedule to callers Secondary Responsibilities Assist office staff with special tasks: newspaper notices, addressing outgoing mail, photos, etc. Record pallbearers' names and addresses Place boutonnieres on pallbearers Sort incoming mail Coordinate outgoing mail/packages Assist with scheduling meetings, scanning, faxing, emailing, etc., as needed Successful Personal Characteristics High level of integrity and honesty Able to set priorities Excellent phone skills Excellent listening skills Able to work in stressful situations while keeping a cool and positive attitude Able to work successfully with minimal supervision Able to manage your emotions in the workplace Self motivated, especially under pressure Ability to serve diverse clientele Ability to discreetly handle sensitive information Great follow through High standard of personal hygiene Dress in a business professional attire

Job Type:

Full-time Pay:

$15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Experience:

Phone Receptionist:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Location:

In person