More Like This Salary Confidential Position range in Ellis County $11.72 - $17.43 Per hour Front Desk Receptionist Ennis Counseling Center

Occupation:

Receptionists and Information Clerks

Location:

Ennis, TX - 75119

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Other, see job description Shift

Posted:

08/14/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

08/17/2026

Expires:

10/01/2026 Job #: 17055852 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 24 Month(s) Age 18 and up Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Help for . Position Summary The Front Desk Receptionist / Client Care Coordinator serves as the first point of contact for clients and plays a critical role in creating a welcoming, professional, and confidential environment. This position is responsible for managing front office operations, client scheduling, phone communications, insurance verification support, and maintaining accurate records within TherapyNotes. The ideal candidate is organized, compassionate, detail-oriented, and comfortable working in a mental health setting. Key Responsibilities Client Relations Greet clients, families, and visitors in a warm and professional manner. Answer incoming phone calls and email communications promptly and courteously. Provide general information about services, policies, and procedures. Maintain client confidentiality in accordance with HIPAA regulations. Assist clients with completing intake paperwork and obtaining required documentation. Scheduling & Appointment Management Schedule, reschedule, and cancel appointments using TherapyNotes. Monitor provider calendars and coordinate scheduling needs. Maintain accurate client demographics and appointment records. TherapyNotes Administration Create, manage, and update client records within TherapyNotes. Assist clinicians with administrative functions related to TherapyNotes workflows. Generate reports and track administrative metrics as needed. Billing & Insurance Support Verify insurance benefits and eligibility when applicable. Collect copays, balances, and other client payments. Process payment transactions and maintain accurate payment records. Assist with insurance authorizations and claim follow-up as directed. Communicate billing information to clients in a professional and compassionate manner. File insurance claims with varying electronic insurance platforms Office Operations Maintain an organized, clean, and welcoming reception area. Manage office supplies and place orders as needed. Scan, upload, and securely store documents. Coordinate mail, fax, and other office communications. Support clinicians and leadership with administrative projects and daily operations. Qualifications Required High school diploma or equivalent. Minimum 1-2 years of administrative, receptionist, or customer service experience. Strong computer skills and proficiency with Microsoft Office and web-based software. Excellent verbal and written communication skills. Ability to maintain confidentiality and professionalism. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment. Preferred Experience working in a counseling, behavioral health, healthcare, or medical office. Experience using TherapyNotes or other electronic health record (EHR) systems. Knowledge of HIPAA regulations and insurance verification processes. Experience handling client payments and basic billing functions. Skills & Competencies Exceptional customer service and interpersonal skills. Empathy and professionalism when interacting with clients experiencing emotional distress. Strong time management and prioritization abilities. Problem-solving and critical-thinking skills. Ability to work independently and collaboratively with a clinical team. Reliability, discretion, and professionalism. Physical Requirements Ability to sit, stand, and use a computer for extended periods. Ability to occasionally lift up to 20 pounds. Ability to communicate effectively in person, by phone, and electronically.