Front Desk Receptionist Gulf Shore Orthodontics Friendswood, TX Job Details Full-time From $16 an hour 11 hours ago Benefits 401(k) Paid time off Qualifications Spanish Patient scheduling systems Serving clients Phone communication Dental receptionist Word processing Spreadsheets Health insurance policy knowledge In-person customer service Practice management software Dental insurance English Medical scheduling Dental terminology Insurance provider collaboration Telephone systems Multi-line phone systems Office phone management Full Job Description Front Desk requirements : We are a well established Orthodontic Office in Friendswood and Texas City TX, to work from 7:45 am to 5 pm Tuesday to Friday. We are looking for a motivated team player to join our fun, fast paced orthodontic office. Individual must have a warm and kind heart towards patients, a genuine interest in helping others, be kind to children and should poses a funny and positive attitude. We believe in a family friendly environment not only to our patients but as well to our staff.

EDUCATION, EXPERIENCE & QUALIFICATIONS

Associate Degree or equivalent college education. Reception experience working in the dental setting Working knowledge of dental terminology sufficient to communicate appropriately with patients, healthcare providers and insurance company representatives regarding appointments, services and procedures. Basic knowledge of healthcare insurance systems, sufficient to appoint patients, inform patients of financial responsibility and explain provision and requirements. Intermediate to advanced phone skills; able to effectively relate via telephone and in person to serve the needs of clinic patients/clients/visitors in a manner that is efficient and productive. Computer skills that provide the ability to efficiently use the computer systems for scheduling, updating information, and word processing documents. Working knowledge of practices and protocols related to reception responsibilities. Ability to calculate financial fees and discounts. Being a willing team player. High stress tolerance. Bi-lingual. English- Spanish Front desk

Duties:

• Answering phones and text messages.
• Checking patients in and out.
• Taking new patient information.
• Scheduling exams and appointments.
• Collecting payments.
• Managing Cloud 9 and orthofi reports (Patient needing appts, insurance A/R, delinquent account, orthofi deposit report, collections detail, payment due report daily).
• Dismissal process.
• Answer orthofi messages.
• Assisting Doctor in exams, preparing financials for contracts and presenting them to new patients.
• Scanning documents, uploading to cloud 9, giving patients referrals and recommendations.
• Providing school/work excuses and appointment card reminders to patients.
• Monthly and weekly meetings with doctor and office manager to discuss reports and practice performance.
• Arrange meetings with orthofi support manager for updates, corrections and clarifications.
• Transferring comcast phones daily.
• Solve problems and deescalate situations.
• Provide insurance companies with any updates and changes to practice.
• Checking emails daily.
• Patient rewards system.
• Scanning and uploading insurance checks, EOBs, other communications to cloud 9.

Salary:

From $18.00 per hour

Benefits:

401(k) Paid time off

Performance Bonus Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person