•Please only apply if you are willing to travel between offices and open minded to learn multiple roles.

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Overall Responsibility:

To be the face and first impression of the customer service experience at our family owned optometry practice, both on the phone and when someone walks in the door. Preparing a patient for the technical/medical staff before they receive care. We like our employees to wear multiple hats and be well diversed in their skill set. Initial training will be mostly remote and also might alternate between The Colony office and Plano office. There may be occasions that this position will need to cover The Colony office if needed.

Key Responsibilities:

Manage patient paperwork and input patient demographic and contact information into Crystal PM electronic health record system. If time and need arises, inputting basic medical history from patient forms may be required Reviewing insurance benefits with patients All business-related face to face contact, including: Greeting patients in a friendly, professional manner, collection of copays and balances, coordination of patient referrals, and other similar tasks requested by the doctor or office management Schedule appointments and collect balances over the phone Verifying medical insurance and vision plan benefits Obey all privacy laws Skills and Qualifications Positive attitude, eagerness to learn, flexibility, and works well on a team Previous experience with Crystal PM is preferred, but not required Comfortable answering phones and multi-tasking in a busy environment Customer service background is required Insurance Verification is required Must be able to type efficiently and be comfortable working with data entry software You do need to be comfortable working with computers and able to learn software that you are currently unfamiliar with Must be able to maintain a professional appearance and attitude Must be able to work with patients professionally in all situations Must not be a tobacco user This is NOT a good fit for those looking for short term work or a summer job. Must be available during ALL peak season (

EX:

Thanksgiving through New Years Day)

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount Health insurance Paid time off Application Question(s): What pay range are you wanting for this position? Please note that our rate is $16-18/hour depending on experience, and without experience in the medical field, the pay starts in the lower range. If seeking higher wage than listed, please do not apply.

Education:

High school or equivalent (Required)

Experience:

Optometry:

1 year (Required) Ability to

Relocate:

Plano, TX 75024: Relocate before starting work (Required)

Work Location:

In person