Front Desk Receptionist Job Summary Walnut Springs Family Health is seeking a friendly, professional, and dependable Front Desk Receptionist to join our growing healthcare team. The ideal candidate will be the first point of contact for our patients and visitors, creating a welcoming and positive experience while ensuring efficient front office operations. This position requires excellent customer service skills, strong multitasking abilities, and the capability to work independently in a fast-paced medical office environment. Candidates must be reliable, adaptable, and willing to travel to other clinic locations as needed. Experience with eClinicalWorks (eCW)(EMR). Spanish-speaking applicants are strongly encouraged to apply. Responsibilities Greet patients, visitors, and vendors in a professional and courteous manner. Answer and manage multi-line phone systems using proper phone etiquette. Schedule, reschedule, and confirm patient appointments. Check patients in and out accurately and efficiently. Verify insurance information and update patient demographics. Obtain and update HIPAA forms, consent forms, and other required patient documentation. Collect copays, balances, and process payments. Maintain accurate patient records within eClinicalWorks (eCW) EMR. Assist patients with portal access and general office inquiries. Coordinate communication between providers, nursing staff, and patients. Handle incoming and outgoing mail, faxes, and electronic correspondence. Perform data entry, filing, scanning, and other clerical duties. Maintain a clean, organized, and professional reception area. Assist with office projects and administrative tasks as assigned. Travel to other clinic locations when needed to support office operations. Qualifications High school diploma or equivalent required. Previous medical office or front desk experience preferred but not required. Experience with eClinicalWorks (eCW) EMR preferred. Spanish speaking preferred. Strong computer skills and proficiency in Microsoft Office (Word, Excel, Outlook). Excellent verbal and written communication skills. Ability to multitask efficiently while maintaining attention to detail. Strong organizational and time-management skills. Ability to think independently, use good judgment, and problem-solve effectively. Dependable, punctual, and reliable attendance. Positive attitude with a commitment to excellent customer service. Ability to work well both independently and as part of a team. Willingness and reliable transportation to travel between clinic locations as needed. Desired Qualities Friendly and compassionate personality. Strong work ethic and professionalism. Ability to remain calm and organized in a busy healthcare environment. Quick learner who can adapt to changing priorities. Self-motivated and capable of taking initiative without constant supervision. Join our team and help provide exceptional care and service to our patients while contributing to a positive and supportive workplace environment.

Work Location:

In person