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WG
World Gym
Front Desk Associate
Career Insights for Receptionist
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Scorecard
Based on Texas data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$32,431 / year median in Texas
+11% projected growth
Job Description
Front Desk Associate 3.8 3.8 out of 5 stars 10000 Emmett F Lowry Expressway, Texas City, TX 77591 From $10 an hour - Part-time, Full-time World Gym 321 reviews From $10 an hour - Part-time, Full-time Job Overview Front Desk Associate is responsible for checking in/out members of the gym as well as signing members for memberships as needed. Additionally, associate will be responsible for answering the phone and maintaining the cleanliness of the front desk area. Associate will be responsible for greeting all members upon entry and dealing with member accounts. This role may be in charge of working the desk alone during certain parts of the day and must be comfortable doing so. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service . This role requires strong communication skills, attention to detail, and the ability to handle cash transactions accurately. Duties Enthusiastically greets each members and guests promptly to create a friendly positive entrance and departure to and from the gym Provides security and control to the front door and retail area of the facility Personally, checks each member into the gym using the proper check-in procedures. Monitor check-ins to identify delinquent accounts and attempts to collect payment Handle cash transactions, including payments and deposits, ensuring accuracy in cash handling Maintain the front desk area, ensuring it is clean and organized Answer phone calls and respond to inquiries regarding gym Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner Meet monthly sales goals by selling new memberships, upgrades, and add-ons Assist in marketing initiatives and gym events Address member complaints and concerns and escalates to leadership as needed Enforce all gym policies and safety rules to reduce the chance of any accidents and to maintain a safe and comfortable environment in which clients can exercise Clean and maintain all fitness equipment so that it is ready for clients to use at any time