Veterinary Receptionist Belle Haven Animal Medical Centre - 3.0 Alexandria, VA Job Details Full-time 14 hours ago Qualifications Customer records maintenance Correspondence management Payment processing Service scheduling Greeting customers Client file management Answering guest questions Mail distribution Incident Escalation Phone call screening Managing clients in a customer support role Client database systems Pet care appointment scheduling Mail management Customer issue escalation Mail processing Customer information system software Veterinary administrative support Medical receptionist Entry level Under 1 year Customer data entry Full Job Description Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required.