Our clients first impression of BAC, on the phone or in-person, is our Receptionist. The purpose of this position is to perform clerical duties related to animal patient care and treatment, and to provide support to co-workers, i.e., Veterinary Technicians and DVMs.

These service functions include:

Phone Reception

• answering client inquiries, scheduling appointments, recording messages for doctors and staff Greeting Clients
• checking patients in, discharging patients, dispensing medications & prescriptions, invoicing Inputting data into the electronic medical record system Receiving Client Payments
• posting & recording payments, receiving payment, running end of day transaction register Clinic email, fax, & phone messaging Client Communication
• patient updates, update inquiries General Office duties
• mail, hospital bills, cleaning/organizing reception area

KNOWLEDGE, SKILL, & ABILITIES

Excellent verbal and written communication. Must accurately relay owners account of the medical concern for the animals(s) involved to the healthcare team members who will be involved in the treating patient. Excellent people skills, friendly, outgoing, and willingness to contribute to a team. Proficient computer skills. Able to operate multi-line telephone, copier, printer, and fax. One year job experience working at a veterinary practice preferred. Strong organizational skills, the ability to multi-task, and the ability to remain calm under pressure. Compassion for owners and animals.

ESSENTIAL RESPONSIBILITIES

1. Open and close the clinic. This includes end-of-day procedures, i.e., balancing cash drawer, preparing bank deposit, settling credit cards, etc. 2. Welcome clients and patients to the practice with a warm and friendly demeanor and provide for their comfort while they are in the practice. This includes greeting clients, offering conversation, etc. 3. Answer incoming telephone calls utilizing proper telephone etiquette. Screen calls that are handled by other healthcare team members and take care of routine calls. Appropriately direct other questions and communication to a veterinarian, practice manager, or other team members. 4. Prepare to receive appointments, confirm address, telephone numbers, and preparing needed forms in advance of clients arrival. Complete required forms such as Anesthesia and Surgery Consent, Drop-off Questionnaire, Boarding Policy, Euthanasia Release, payment agreements, etc. and obtain all necessary information. 5. Handle emergency situations by following established hospital policies and procedures for immediate treatment of their animals. 6. Follow hospital policies regarding patient admittance. Determine whether immunizations/tests are current. Recommend update of necessary immunizations/tests to clients. 7. Notify doctors or technicians of patient arrival. Relay all necessary information to the doctors and technicians. 8. Discharge patients and perform over-the-counter sales. 9. Schedule appointments for the clinic after obtaining all necessary data concerning the animal and owner. Prepares client and DVMs reminders. 10. Accept payments from the client. Accurately process cash, checks, charge card payments and credit account payments. 11. Performs other duties as assigned.

Job Types:

Full-time, Part-time Pay:

$13.00

• $15.

00 per hour

Benefits:

401(k) matching Employee discount Paid time off

Education:

High school or equivalent (Required)

Experience:

Veterinary Experience:

1 year (Preferred)

Front Desk:

1 year (Preferred) Ability to

Relocate:

Blacksburg, VA 24060: Relocate before starting work (Required)

Work Location:

In person