About the Position We are looking for a friendly, organized, dependable, and motivated Receptionist / Office Assistant to join our growing home services company. This is an important front-office position and often the first point of contact for our customers . The ideal candidate is someone who enjoys talking with people, is comfortable on the phone, can multitask in a busy environment, and takes pride in providing excellent customer service. This position will involve answering incoming calls, responding to customer inquiries, scheduling appointments and jobs, preparing estimates, following up with customers, and assisting with the day-to-day operations of the office. We are looking for more than someone to simply answer the phone. We want someone who can confidently communicate with customers, understand their needs, provide information about our services, and help turn inquiries into scheduled estimates and booked jobs. Responsibilities Answer incoming phone calls in a friendly and professional manner Respond to customer questions by phone, text, and email Gather information from potential customers about the services they need Prepare estimates based on company pricing and established procedures Schedule estimates, appointments, and jobs Coordinate schedules with customers and field crews Follow up on estimates and leads Help convert incoming inquiries into booked appointments and jobs Enter and maintain accurate customer information in our CRM Send appointment confirmations and customer communications Update schedules as changes occur throughout the day Communicate with field employees regarding schedules and customer information Assist customers with basic questions regarding services, pricing, and scheduling Maintain organized and accurate records Perform general administrative and office duties as needed What We're Looking For The right person for this position is: Friendly and comfortable speaking with customers Professional and confident on the phone Highly organized and detail-oriented Able to multitask and prioritize responsibilities Comfortable working in a fast-paced environment Dependable and punctual Able to communicate clearly and professionally Comfortable using computers, email, texting, calendars, and CRM software Able to learn our services and confidently explain them to customers Self-motivated and able to work independently A team player with a positive attitude Comfortable following up with customers and asking for the sale Preferred Experience Previous experience in customer service, office administration, scheduling, estimating, inside sales, dispatching, or the home-service industry is preferred. Experience with CRM or scheduling software such as Jobber or GoHighLevel is a plus, but we are willing to train the right person. What Success Looks Like in This Position Success in this role means customers receive a quick, friendly, and professional response from the moment they contact us. You will help keep our schedule organized, make sure customer information is accurate, prepare estimates efficiently, follow up on opportunities, and help our team turn new leads into happy customers. We value people who take ownership of their responsibilities, communicate well, stay organized, and look for ways to help the company grow. Why Join Us? We are an established and growing local company with a strong focus on customer service, quality workmanship, and creating a great experience for our customers. This is an opportunity to become an important part of our team and grow with the company. We are looking for someone who wants a long-term position , enjoys working with people, and takes pride in helping a business operate smoothly and successfully. If you are organized, personable, comfortable on the phone, and enjoy helping customers while keeping a busy office running smoothly, we would love to hear from you. Apply today and tell us a little about yourself and why you think you would be a great fit for our team.

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Experience:

Customer service: 1 year (Preferred) Computer skills: 5 years (Preferred)

Work Location:

In person