Piedmont Eye Center Front Desk Receptionist Department:

Front Desk Job Status:

Active FLSA Status:

Non-Exempt Work Schedule:

Monday-Friday 7:30am-5pm (or close of practice)

Job Status:

Full-Time Reports To:

Clinical Manager Amount of Travel Required:

Some Positions Supervised:

None

POSITION SUMMARY

The Front Desk Receptionist is responsible for registering patients according to appointment times, collecting marketing/referral sources, collecting co-pays. Responsible for scheduling patients and checking out patients. Responsible for tracking no-shows in the practice online system.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)

• Effectively register patients by gathering, verifying, and entering in demographic, insurance, and HIPPA information into the appropriate system.
• Obtains required forms from patients including but limited to registration sheets, permission to file claims, records release, etc.
• Collect co-payments and personal payments.
• Handles inquiries about insurance acceptance, office hours, services, locations, exam fees, physician information, etc.
• Verifies upcoming appointments.
• Properly triages patients and visitors.
• Communicates with the Compliance Officer regarding procedural changes and concerns.
• Participates in professional development efforts to remain current on insurance coverage and regulation matters.
• Cooperates and communicates professionally with all staff members and physicians about practice matters.
• Issues proper receipts and maintains balanced drawer.
• Maintaining patient confidentiality.
• Ability to attend required meetings.
• Demonstrate flexibility in job assignment.
• Perform additional duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability
• Ability to accept responsibility and account for his/her actions.
• Active Listening
• Ability to actively attend to, convey, and understand the comments and questions of others.
• Accuracy
• Ability to perform work accurately and thoroughly.
• Communication, Oral
• Ability to communicate effectively with others using the spoken word.
• Communication, Written
• Ability to communicate in writing clearly and concisely.
• Conflict Resolution
• Ability to deal with others in an antagonistic situation.
• Customer Oriented
• Ability to take care of the customers' needs while following company procedures.
• Detail Oriented
• Ability to pay attention to the minute details of a project or task.
• Diversity Oriented
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Friendly
• Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity
• Ability to be truthful and be seen as credible in the workplace.
• Organized
• Possessing the trait of being organized or following a systematic method of performing a task.
• Patience
• Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Research Skills
• Ability to design and conduct a systematic, objective, and critical investigation.
• Resilient
• Ability to recover from, or adjust to, misfortune or setbacks.
• Responsible
• Ability to be held accountable or answerable for one's conduct.
• Safety Awareness
• Ability to identify and correct conditions that affect employee safety.
• Tactful
• Ability to show consideration for and maintain good relations with others.
• Time Management
• Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure
• Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education:

High School Diploma or Equivalent Experience:

Customer service in a medical office setting preferred.

Computer Skills:

Ability to efficiently operate computers and research, as needed. Comfortable with

Microsoft Office Certifications & Licenses:

None Other Requirements:

Ability to professionally interact with patients, guests, staff, physicians.

PHYSICAL DEMANDS N

(Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0

• 2.5+ hrs/day) F (Frequently) Position requires this activity from 33%
• 66% of the time (2.5
• 5.

5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

Lift/Carry:

Push/Pull:

Stand F Walk F Sit C Manually Manipulate O Reach Outward F 10 lbs or less F 11-20 lbs O 21-50 lbs

N 51-100

lbs N Over 100 N 12 lbs or less O 13-25 lbs O 26-40 lbs

O 41-100

lbs O Reach Above Shoulder O Climb N Crawl N Squat or Kneel O Bend O Grasp F Speak C Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound

• telephone, conversation, in person, etc.

Sense of Touch Sense of Balance

WORK ENVIRONMENT

Air-Conditioned and Heat-Controlled Office Job Type:

Full-time Pay:

$16.00

• $18.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Ability to

Commute:

Lynchburg, VA 24502 (Required) Ability to

Relocate:

Lynchburg, VA 24502: Relocate before starting work (Required)

Work Location:

In person