Receptionist

Description We are looking for an experienced and service-oriented Receptionist to support a hospitality-driven workplace experience in Mclean, Virginia. This Receptionist position serves as a key point of contact for employees, guests, and service partners, helping create a welcoming, organized, and responsive office environment. The role blends front-of-house support, workplace coordination, and proactive client service to ensure daily operations run smoothly and effectively. Looking to interview ASAP- working onsite

M-F Responsibilities:

• Manage front desk and lobby operations to maintain an organized, welcoming, and detail-focused arrival experience for employees and visitors.
• Support the issuance and coordination of building access badges while helping guests and staff navigate workplace access needs.
• Provide accurate information about the building, campus, and surrounding area, serving as a reliable resource for workplace-related questions.
• Address service requests connected to workplace operations, including conference room support, parking, mailroom coordination, luggage storage, lost and found, and janitorial concerns.
• Communicate promptly with employees, guests, vendors, and leadership to resolve inquiries and ensure timely follow-through on outstanding issues.
• Partner closely with facility management, transportation, and other workplace teams to deliver a seamless service experience across the site.
• Anticipate employee and guest needs, respond with care, and take proactive steps to improve comfort, convenience, and satisfaction.
• Monitor for potential operational or security concerns and escalate issues appropriately to help prevent disruption to business activities.
• Contribute to ongoing service improvements by identifying better ways to enhance workplace experience performance and support team objectives.
• Assist with additional site-related duties as needed and maintain schedule flexibility to support campus operating hours. Requirements
• Previous experience in concierge services, front desk operations, hospitality, office management, or a similar client-facing environment.
• Strong customer service and interpersonal skills with the ability to build positive relationships with employees, guests, and service partners.
• Clear verbal and written communication skills, including the ability to interact confidently with professionals at all organizational levels.
• Proven ability to prioritize tasks, manage time effectively, and work independently with limited supervision.
• Comfortable handling workplace coordination activities such as badging, conference room support, and general office service requests.
• Ability to troubleshoot service issues, remain composed under pressure, and respond quickly to changing daily needs.
• Proficiency with common workplace technology and business tools, including Google Suite or similar office software.
• Flexible and team-oriented approach with a focus on continuous improvement, operational support, and consistent service quality.

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