Medical Receptionist - Dermatology Practice (High Call Volume)

Job Title:

Medical Receptionist Department:

Front Office Location:

Norfolk, Chesapeake, Portsmouth Position Summary:

We are seeking a friendly, organized, and customer-focused Medical Receptionist to join our busy dermatology practice. The ideal candidate will thrive in a fast-paced environment, manage a high volume of incoming calls, provide exceptional patient service, and ensure efficient front-office operations. This position requires excellent communication skills, attention to detail, and the ability to multitask while maintaining professionalism and compassion.

Essential Duties and Responsibilities:

Answer and manage a high volume of incoming telephone calls in a professional and courteous manner. Schedule, reschedule, and confirm patient appointments for general dermatology, surgical, cosmetic, and specialty services. Register new patients and update demographic and insurance information accurately. Verify insurance eligibility and obtain necessary referrals or authorizations. Check patients in and out, collect copayments, balances, and required documentation. Respond to patient inquiries regarding appointments, prescriptions, referrals, pathology results, and general office procedures. Route messages to providers, nurses, and appropriate departments promptly and accurately. Maintain patient confidentiality and comply with HIPAA regulations. Scan, upload, and maintain electronic medical records. Assist with appointment reminders, recall lists, and patient communication initiatives. Manage incoming faxes, emails, and electronic correspondence. Coordinate with clinical staff to ensure efficient patient flow and provider schedules. Handle patient concerns professionally and escalate issues when necessary. Perform other administrative duties as assigned. Able to commute to any of the three offices.

Qualifications:

Required:

High school diploma or equivalent. Minimum of 2 years of medical office or customer service experience. Strong computer skills and proficiency with electronic medical record (EMR) systems. Excellent verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and organizational skills. Professional appearance and demeanor.

Preferred:

Previous dermatology, specialty practice, or medical receptionist experience. Knowledge of medical terminology and insurance verification processes. Experience with high-volume call centers or busy medical practices.

Skills and Competencies:

Exceptional telephone etiquette. Strong patient service and interpersonal skills. Ability to remain calm and professional under pressure. Excellent time management and problem-solving abilities. Accuracy in data entry and documentation. Team-oriented with a positive attitude.

Physical Requirements:

Ability to sit, stand, and walk for extended periods. Ability to use standard office equipment, including computers, telephones, printers, and scanners. Ability to occasionally lift up to 20 pounds.

Work Environment:

Fast-paced dermatology practice with high patient volume. Frequent interaction with patients, providers, insurance companies, and other healthcare professionals. Continuous use of telephone and computer systems throughout the workday.

Expected Performance Metrics:

Timely and accurate call handling. Patient satisfaction and customer service excellence. Scheduling accuracy. Insurance verification accuracy. Attendance, reliability, and teamwork. This position is ideal for someone who enjoys helping patients, excels in a busy environment, and can effectively manage multiple priorities while delivering outstanding customer service.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person