Front Desk Receptionist

We are seeking a reliable, professional, and customer-focused Front Desk Receptionist to join our hotel team. The Front Desk Receptionist is responsible for providing excellent guest service while managing the daily operations of the hotel front desk. This position serves as the first point of contact for guests and plays a key role in creating a positive guest experience.

Responsibilities:

Greet and welcome guests in a friendly and professional manner Check guests in and out efficiently using the hotel property management system Answer phone calls and respond to guest inquiries Process reservations, cancellations, and room changes Handle guest requests, complaints, and concerns promptly and professionally Process payments, post charges, and balance cash drawer accurately Maintain knowledge of room types, rates, promotions, and hotel services Coordinate with housekeeping and maintenance departments regarding room status and guest needs Monitor lobby and front desk area to ensure cleanliness and professionalism Follow hotel policies, procedures, and safety standards Assist with audit and reporting tasks as assigned Ensure guest confidentiality and security procedures are followed Full-time and part-time positions available Morning, evening, weekend, and holiday shifts may be required

Pay:

$12.77 - $13.50 per hour

Work Location:

In person