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Front Desk Receptionist Eye Care & Surgery - 4.0 Roanoke, VA Job Details Full-time $16 - $18 an hour 19 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Customer communication Medical scheduling High school diploma or GED Clinical data entry Health insurance knowledge Attention to detail EMR systems Empathy Quality data entry Customer data entry Full Job Description

JOB DESCRIPTION POSITION

Receptionist

DEPARTMENT

Front Office

REPORTS TO

Front Office Supervisor Job Summary:

Answer telephone in an enthusiastic, courteous professional manner. Direct calls to appropriate personnel. When scheduling appointments, collect all pertinent information from patient (insurance and demographics) and enter in computer. Reschedule and cancel appointments as necessary. Keep active cancellation list, update recalls, and confirm appointments.

Education and Experience:

1. High school diploma or equivalent. 2. Two years minimum experience in customer service.

Essential Skills and Abilities:

1. Excellent customer service and communication skills. 2. Strong and experienced background in data entry. 3. Ability to work as a team member. 4. Manage multiple tasks simultaneously. 5. Highly motivated and organized. 6. Empathetic with patients' needs and concerns. 7. Excel under pressure. 8. Attention to detail. 9. Treat patients with respect.

RESPONSIBILITIES

1. Data Entry and Chart Administration

• Schedule, reschedule, and cancel appointments as necessary. Filing of reports and charts. Update patient recalls as necessary. 2. Telephone and Greeting
• Answer telephone calls promptly (two rings). Address the patient's concern in calling. Direct all calls to appropriate personnel. Identify emergency calls and schedule appropriately. Perform all front desk duties between 9:00 a.m. and 10:00 a.m. daily. 3. Consistent Patient Follow-Up
• Keep active cancellation list and use as necessary. Confirm all appointments. 4. Financial Responsibilities
• Obtain proper insurance information.

Monitor the postage meter and enter postage when needed. Contact repair service when copies are in need of servicing. Provide fee schedules and insurance information to patients.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person