Veterinary Receptionist - (Birds & Exotic Pets)

Veterinary Receptionist & Front Office Lead (Full-Time)

Company:

Avian and Exotic Pet Clinic of Roanoke Location:

Roanoke, VA Schedule:

Full-Time (40 hours), 4-Day Work Week (Mon-Thu or Tue-Fri), 8-10 hour shifts. No weekends.

Position Overview:

Are you an organized, positive professional who loves working with people and unique animals? The Avian and Exotic Pet Clinic of Roanoke is seeking a dependable, full-time Veterinary Receptionist to join our growing team. This is a dynamic, high-engagement role. You will manage our front-of-house operations, foster deep relationships with our exotic pet clients, and occasionally step into the treatment area to assist our medical team. If you are a master multitasker who thrives under pressure and loves birds, reptiles, and small mammals, we want to hear from you.

What You Will Do Client Experience & Relations:

First Impressions:

Provide a warm, professional welcome to clients and their unique pets in person and over the phone.

Relationship Building:

Build lasting, trusting client bonds to ensure high satisfaction and support.

Communication:

Manage multi-line phone systems, prioritize client inquiries, and schedule appointments accurately.

Practice Operations & Leadership Workflow Optimization:

Organize daily appointment flow and keep the front desk running smoothly.

Financials:

Manage invoicing, payment processing, and accounts receivable tracking.

Administrative Maintenance:

Manage digital patient charts, audit appointment compliance, and send patient reminders.

Team Support:

Assist the Practice Manager with inventory, ordering, and training/enrichment for front office staff.

Clinical Assistance Medical Support:

Step into the treatment area to assist Veterinarians and Technicians with patient care and various clinic tasks when needed.

What We Are Looking For Experience:

2+ years of veterinary or medical front office experience is highly preferred.

Skills:

Exceptional grammar, reading, communication, basic math, and computer literacy (Microsoft Office, Google Docs and practice databases).

Attributes:

Unwavering reliability, punctuality, strong organizational skills, and a professional appearance/attitude.

Physical Demands:

Ability to lift up to 50 lbs and remain on your feet as needed.

Compensation & Premium Benefits Work-Life Balance:

Desirable 4-day work week schedule with consistent weekday hours.

Financial Security:

Competitive hourly pay with a company-supported retirement plan.

Health & Wellness:

Group health insurance coverage plans available.

Time Away:

Paid Time Off (PTO) and paid holiday packages.

Perks:

Generous employee veterinary pet care discount program and provided scrubs/uniforms.

Pay:

$15.50 - $18.00 per hour

Benefits:

Employee discount Health insurance Paid time off Professional development assistance Retirement plan Uniform allowance

Work Location:

In person