Office Assistant/Receptionist Construction and Manufacturing Office

Office Assistant/Receptionist Construction and Manufacturing Office Tacoma, WA Job Details Full-time From $25 an hour 1 day ago Benefits Profit sharing Health insurance Dental insurance Vision insurance Employee discount Retirement plan Qualifications Record keeping Computer operation Pricing Customer relationship building Operating systems Phone communication Computer literacy Basic math Administrative experience High school diploma or GED Manufacturing facility Inside sales Driver's License Receiving shipments Updating inventory records QuickBooks Data entry Organizational skills Construction administrative experience Certified Notary Public Construction Clerical experience Productivity software 1 year Manufacturing Freight Order entry Manufacturing company experience Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Office Assistant/Receptionist Construction and Manufacturing Office Automatic Wilbert Vault Co, Inc. is hiring for a position as an Office Assistant/Receptionist with strong customer service skills in our Tacoma location. This position is available immediately. Summary This job is a unique balance bringing together the skills of a standard office, as well as a manufacturing and a construction office environment. The position requires close attention to accuracy and detail, strong organizational skills, quick learning of products and services. and a focus on serving the customer professions with genuine care and commitment to service and detail. This position also supports the Sales and Marketing staff in the field as well as the inside sales office. Daily punctuality and full shift attendance is a must. It is a very busy office that requires employees' full commitment daily. Duties and Tasks include, but are not limited to: Answer phones; receive and accurately process orders and other requests from customers and outside sales staff; message management; accurate order entry; timely price quotes; data entries into QuickBooks or other appropriate software programs; perform all customer service activities as needed. Learn and sustain a working knowledge of all available products and services through our entire product line; assist customers with product-based and service-based questions, scheduling, and other needs as required. Provide superior customer support and accuracy in order processing at all times; provide superior phone and email communications with customers regarding orders, order status, and customer service issues. Qualify inbound customer leads and direct them to appropriate sales staff. Maintain the established recordkeeping systems. Maintain inventory of products in-house and materials replenishing as required. Maintain an accurate customer data base for all customers. Assist and frequently update the General Manager on all customer service issues or any customer concerns or complaints, change orders, or delivery changes. Resolve customer issues in a timely and effective, professional manner. Resolving customer issues to ensure accuracy and timely delivery is a priority. General office administrative duties. Learn and operate vinyl plotter to create accurate, graphically pleasing signage and images for products. Keep stock ready for use with orders as required. Monitor expected shipping and receiving dates of both inbound and outbound freight, and communicate with customers about any deviance from expected delivery dates. Liaison between sales, manufacturing, scheduling, delivery, and QC staff to ensure customer needs are met. Assist the Sales and Marketing manager and staff with events and activities as required. Willingness to learn the diversified products of the company and provide sales support to those areas as needed.

Requirements:

1+ years experience working in a construction or manufacturing plant office required Minimum High School Graduate or equivalent. Excellent verbal and written communication skills Basic math, organizational, and problem-solving skills Skilled in Microsoft Office products Basic knowledge of QuickBooks Must be able to thrive in a fast-paced, busy working environment Must be able to multi-task and shift priorities as needed at all times Demonstrate computer knowledge to allow shifting between various software and computer equipment/operating systems Inventory knowledge a plus Active Notary Public in Washington State a plus Knowledge of the construction and/or manufacturing office is essential Who we are: Automatic Wilbert Vault Company, Inc. is a 120-year-old, family owned, funeral service supplier that has diversified into manufacturing many other precast concrete products. We are also a licensed specialty contractor. We have a history of retaining long-term employees and desire to continue this type of working environment. We are the industry leader in burial and cremation products and services in Western Washington. We are an Equal Opportunity Employer and do not discriminate on the basis of age, gender, race, religion, or sexual orientation. Automatic Wilbert is a great place to work, where each day brings new and challenging opportunities to serve our customers. Who we are looking for The successful candidate will bring knowledge and experience in the manufacturing and/or construction business office; demonstrate deep skills in "people arts" and a strong desire to serve the customers' needs. A successful candidate will be able to take initiative to prioritize and complete projects quickly and efficiently. Automatic Wilbert Vault Co Inc has a diverse customer base of funeral service professionals, contractors, retail stores, architects, engineers, landscapers, and the general public. It is certain that all types of customers will be directed through this office to the staff member who can help them. At this time it is estimated that this can require handling upwards of 100+ customer-based issues per day. This position requires excellence in all duties, skills, and requirements listed above. The ideal candidate will grow into a core member of the team, building sound relationships with our customers. We are seeking candidates who are strongly adept at developing positive relationships with customers to the point that our customers call and ask for that person by name as their go-to for all their product and service needs. In addition, a full commitment to punctuality and daily attendance is a must without exception. Candidates who progress from the initial interview will be asked to meet with and observe office personnel as they work to ask questions and demonstrate office knowledge. What we offer you A competitive wage Comprehensive benefits program Profit-sharing retirement plan Employee discount How to apply Please review the above requirements thoroughly and send your resume and a job-specific cover letter to us through Indeed. If selected for an interview, please be prepared to discuss at length your job history as it pertains to manufacturing and/or contractor office administration, phone reception, and customer service as they relate to the requirements listed above. Detailed, specific resumes addressing above job description are preferred.

P LEASE NO PHONE CALLS OR DROP-INS

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

contractor or manufacturing office administration: 1 year (Required)

License/Certification:

driver's license and reliable work transportation (Required) Shift availability: Day Shift (Required)

Work Location:

In person