Front Desk Associate

We are looking for a Front Desk Associate to support appraisal coordination activities for a mortgage company in Brookfield, Wisconsin. This Contract position is ideal for someone who is organized, responsive, and comfortable managing incoming requests while keeping processes on track. The person in this role will serve as a key point of contact for internal teams and external partners, helping maintain timely communication, accurate documentation, and a high level of customer service.

Responsibilities:

• Coordinate appraisal requests by tracking new orders, expedited needs, and revisions to help keep the pipeline moving efficiently.
• Serve as a communication link between lending teams and appraisers to gather required borrower details and confirm assignment information.
• Use the Mercury Network platform to support users, resolve navigation questions, and assist with issues related to system connectivity with Encompass.
• Guide staff through appraisal ordering procedures, respond to inquiries, and help address order-related concerns.
• Distribute appraisal assignments to appraisers or appraisal management companies based on coverage area, eligibility, and internal guidelines.
• Prepare and upload cover letters and supporting documentation into the Encompass eFolder with a high degree of accuracy.
• Help uphold appraisal compliance standards by following applicable regulations, investor expectations, and departmental procedures.
• Respond to branch questions involving appraisal payments, order updates, and general service issues while maintaining professionalism and discretion.
• Contribute to quality control efforts, provide backup coverage for appraisal desk functions, and assist with workflow improvements or cross-functional projects as needed.