Position Overview The Marathon County Historical Society is seeking a part-time Front Desk Associate & Tour Docent to support daily operations at the Woodson History Center and provide guided tours of the Yawkey House Museum. This role is ideal for someone who enjoys working with the public, takes pride in maintaining welcoming spaces, and is comfortable balancing independent tasks with visitor interaction. In addition to front desk coverage and tours, this position supports the overall visitor experience through operational, organizational, and event preparation work.

Schedule Tuesday, Wednesday, Thursday, Friday:

12:00 PM

•4:30 PM Every-other weekend (Sat/Sun): 12:30 PM

•4:30 PM Total Hours Weeks with weekend work: 26hrs Weeks without weekend work: 18hrs

Pay Period Total:

44hrs Primary Responsibilities Front Desk & Visitor Experience Welcome visitors and provide information about exhibits, programs, tours, and services Answer and direct incoming phone calls; take messages as needed Assist with gift shop purchases and maintain daily sales and visitor logs Offer brochures, encourage memberships, and suggest donations when appropriate Maintain a clean, organized, and professional reception area Monitor visitor flow and ensure a positive, engaging experience for all guests Tour Docent

•Yawkey House Museum Serve as the primary docent for Yawkey House tours during scheduled shifts Provide guided tours at 1:00 PM and 3:00 PM, as requested Deliver accurate and engaging information about the Yawkey House and its history Coordinate with staff to ensure front desk coverage during tours Operations & Visitor Experience Support During times when tours and front desk activity are lighter, this role supports the overall museum experience through: Restocking brochures and visitor materials Ensuring exhibit spaces are clean, functional, and visitor-ready Organizing and maintaining front desk and gift shop areas Monitoring inventory needs and communicating restocking needs Preparing materials and spaces for upcoming programs and events Assisting with basic administrative or organizational tasks as needed Event & Program Support Assist with pre-event setup, including arranging furniture and preparing program spaces Support event readiness by organizing supplies and materials Assist with resetting and organizing spaces following events Opening & Closing Duties Prepare museum spaces for visitors, including lights, signage, and general readiness At closing: Ensure all visitors have exited Turn off lights and equipment Secure both buildings (alarms, locks, etc.) Qualifications Strong interpersonal and communication skills Comfortable speaking with individuals and small groups Reliable, self-directed, and able to manage time independently Interest in history, museums, or education preferred Basic computer and cash-handling experience preferred Physical Requirements Ability to stand and walk for extended periods Ability to climb stairs multiple times per shift Ability to lift up to 35 lbs Additional Information Training will be provided for Yawkey House tour content, Front desk procedure and Customer service expectations

Pay:

$12.50 per hour Expected hours: 18.0

•26.0 per week

Benefits:

Employee discount Free parking Paid time off Parental leave Professional development assistance

Experience:

Customer service: 1 year (Preferred)

Location:

Wausau, WI 54403 (Required)

Work Location:

In person