Primary shift is Second shift. Front desk will work hours as scheduled. Front desk will be expected to listen, empathize, apologize, and problem solve (as authorized) to resolve guest issues and concerns. Front desk will maintain cleaning duties per shift as scheduled, including but not limited to:
FRONT DESK / BACK OFFICE / PUBLIC AREAS
o Clean, organized appearance at all times and free of miscellaneous clutter. o Keep supplies adequately stocked. o Keep cleaning chemicals and equipment stored in proper location out of guest view. o Not allow employee food or beverages in the front desk area, keeping in back office away from computers and out of guest view. o All clerks are responsible for the restocking of supplies used during their shift. o All clerks are required to complete the shift checklist in its entirety for the particular shift they are scheduled to work. o Security cameras must be monitored frequently. o Lobby area must be kept clean and organized at all times. o Public restrooms must be kept clean, organized and stocked at all times. o Pool area must be kept clean, organized and stocked at all times. Setting up the breakfast every morning.