Job Summary The Receptionist is responsible for greeting and providing guidance to all visitors and callers to the facility and providing administrative clerical support as needed. The Receptionist will answer all incoming calls while utilizing courteous customer service principles and representing the agency in the most professional manner possible. This position provides secretarial support to the Clinical Director of Operations and other staff at the agency. Required to follow other instructions and perform other duties as assigned by supervisor. Essential Functions General office duties such as filing, typing, answering phone/taking messages, and scanning. Track all office supplies and report any problems with business equipment. Greet and direct all clients/staff with appointments and any visitors. Ensure restrooms, kitchen, and other general areas are adequately supplied with personal hygiene items daily. Maintain lobby area. Opening and closing office and equipment. Inspect fire extinguishers and ensure document required maintenance monthly. Sort and distribute mail daily. Maintain confidentiality of client information at all times. ' Assist with fingerprinting appointments for staff and community members. ncgCARE Team Member Standards

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Service Establish positive relationships with all clients, referral sources, customers, vendors and team members through communications and actions and always demonstrating the ncgCARE Mission. Listens empathetically to address needs and concerns. Keeps clients informed, provides updates and delivers on service commitment. Team Work Respects individual needs and differences that fosters a culture of diversity where every team member feels valued, respected and empowered to deliver culturally competent service and care. Compliance Takes personal accountability to follow the laws, regulations, contractual obligations and acts ethically when making decisions and providing care. Follows ncgCARE Policies and Procedures and the Code of Ethical Conduct. Supports a culture of compliance through understanding of federal and state regulatory requirements, seeking guidance when needed, and reporting concerns. Meets all annual job related compliance requirements with minimal oversight. Dependability Shows up to work on time; follows instructions, policies, and procedures. Completes assignments in a thorough, accurate, and timely manner that achieves expected outcomes. Quality Improvement Committed to engaging and contributing to the organization's continuous quality and process improvement initiatives to ensure the best possible experience for consumers and employees. Additionally, takes personal responsibility for the quality and timeliness of work. Productivity Diligently pursues accomplishing tasks, meets established productivity standards, deadlines, and work schedules. Adaptability Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems. Initiative Acts in terms of desired or best outcomes, not just reactive, quick solutions. Looks for opportunities to assist such as advancing projects, volunteering to help peers, additional assignments.

Education Requirements:

Required:

High school diploma or equivalent 1 year of experience as a receptionist

Valid Driver's License Preferred:

2 or more years experience as a receptionist Certification /

Licensure Requirements:

No special certification or license requirements Experience /

Knowledge Requirements:

Work experience in a similar behavioral health office environment not required, but is preferred

Computer Skill Requirements:

Computer skills for accurate data entry Familiarity with word processing and email systems (required).

Interpersonal Skills:

Excellent interpersonal skills with clients, colleagues, and community resources Comfortable in a fast-paced environment Calm and cool-headed with a positive attitude Self-directed and self-motivated Comfortable with building personal relationships and dedicated to helping others

Mental Demands:

Ability to read and write Follow written and verbal directions Adapt to change / situations Problem solve Ability to work independently Ability to be resourceful and proactive when issues arise Excellent time management skills; organized and able to prioritize

Equipment Use Requirements:

Computer Office equipment Multi-line phone Light Cleaning solutions and supplies Physical / Sensory Demands / Motor Skills /

Travel Requirements:

Prolonged periods of sitting at a desk. Must be able to lift up to 15 pounds at times. Exposure to

Hazards:

Will be exposed to the general office environment as well as face-to-face interactions with visitors, clients, and employees. Light clearing solutions