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Huntsville Hospital Health System

Communications Rep, PRN, Shift Varies

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 weeks ago

Location: Decatur, AL (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/14/2026

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$33,102 / year median in Alabama

-17% projected decline

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Job Description

Overview Job Summary:

The communications reps are responsible for operating the main DGH phone system console. They must appropriately answer and direct all internal and external phone requests. Additional responsibilities include assisting in monitoring fire and code alarms. Demonstrates through behavior Decatur Morgan Hospital's mission, vision and values. Responsibilities Key Responsibilities / Essential Functions Operates Telephone System Console according to procedures. Receive calls, answer questions of callers, relay calls, and effectively use paging systems. Operate TDDY according to policy. Follows procedures to complete the Switchboard paging log for each paging request. Document in log book unusual events and report to appropriate Hospital Staff according to procedure. Utilize Interpretation services and/or consult with Alabama Relay Service as required to aid communication for the hearing impaired. Utilize computerized programs to expedite the relay of calls. Monitor and respond to alarms, codes according to policy. Responds to "on call personnel" requests. Reviews and understands Emergency Plans and responds accordingly. Maintains confidential information follows HIPAA regulations, and disposes of confidential forms according to policy.

Qualifications Minimum Knowledge, Skills, Experience Required:

Working knowledge of PBX telephone system operations; keyboarding skills; Quality voice tone.

Education:

High school diploma

Experience:

Previous healthcare and/or PBX experience highly desirable