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SWITCHBOARD OPERATOR - FT- 10 HR SHIFTS (4 ON & 3 OFF)
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Arkansas data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$39,882 / year median in Arkansas
-14% projected decline
Job Description
https://www.livebinders.com/b/3569203?tabid=38c9171e-5c15-1a4a-bc70-384db42340c0What You Should Know About the
Operator:
Days and hours vary.
This position is based within
Jefferson Regional Telecommunication DepartmentJob Summary:
The PBX Operator will accurately operate the telephone console for incoming and outgoing calls, perform in-house paging, conduct answering service, maintain physicians PC database, and operate the TDD phone for the hearing impaired. This position responds to all codes and alarms quickly with appropriate priority. The PBX Operator must be knowledgeable of all equipment operating procedures.
Operator Qualifications:
High School diploma or equivalent required. This is a safety sensitive position.
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Minimum Requirements:
Must have a year of computer experience or trainingExcellent verbal communication and listening skillsStrong multi-tasking abilities in a fast paced environmentAbility to handle emergency situations calmly and efficientlyAble to demonstrate professionalism and maintain confidentiality
Preferred Requirements:
One year of answering in a call center or company phone.
One-year customer service experience.
Proficiency in operating phone systems, paging systems, and basic office equipmentFamiliarity with medical terminology
Benefits & Perks:
your health and happiness matters!
We offer:
Competitive Health, Dental, and Vision InsuranceShort- & Long-Term DisabilityLife InsurancePaid Time OffMatching Retirement PlansTuition ReimbursementCareer growthAnd much, much, more!
Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
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Safety Sensitive Position Definition:
The essential duties of the job require the employee to work in a constant state of alertness in a safe manner. A lapse in attention to detail may constitute a threat to health or safety resulting in injury, illness, or death. This position prohibits the current use of any illegal drugs.