Find Jobs
Find Jobs Near You – Available Work in Your Location
PBX Operator
Career Insights for Switchboard / Telephone Operator
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Arizona data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$43,604 / year median in Arizona
-11% projected decline
Job Description
Where You'll Work Are you ready to join a healthcare family where your values align with ours? At Dignity Health - Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction. Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system. Today, that means you could be making an impact at: Two state-of-the-art acute care hospitals A robust network of primary and specialty care clinics Modern outpatient health and wellness services Acclaimed cardiac diagnostic centers Advanced outpatient medical imaging facilities Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work - it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure. Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members. Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect. Job Summary and Responsibilities As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems. Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication. Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values. Knows location of equipment, passwords, and is able to login/out as necessary. Follows protocol for rebooting as needed Effectively utilizes computer based telephony system for all call processing (other than down time scenarios) Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed Displays a very high level of service and commitment to organization and performs in a friendly, professional, and responsible manner. Speaks clearly and distinctly; demonstrates proper use of the English language Job Requirements Required High School Graduate/GED Two years PBX operator, customer service, or hospital related experience Preferred Some college level education Three years customer service experience, preferably in a hospital PBX or high volume call center environment Experience in the hospital setting