Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Epic Care

Medical Telephone Operator

Pay: $24.21–$29.74/hr

Posted: 1 week ago

Location: Antioch, CA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Switchboard / Telephone Operator

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on California data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$42,770 / year median in California

-9% projected decline

Explore Career

Job Description

Medical Telephone Operator Epic Care•2.9 Antioch, CA Job Details $24.21•$29.74 an hour 15 hours ago Qualifications High school diploma or

GED Full Job Description Overview:

HOULRY RATE

(DEPENDING

ON SKILLS/EXPERIENCE

) : $24.21•$29.74

SCOPE:

The Medical Telephone Operator is required to uphold the call center's highest value which is treating our callers with C.A.R.E. Empathy, active listening, and quality customer service are skills which we require all of our operators to have and demonstrate.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Medical Telephone Operator is the first point of contact for all incoming calls to Epic Care The Operator is expected to communicate professionally with internal and external customers, assisting them with appointment questions and scheduling needs and ensuring accurate and timely interdepartmental call transfers to promote a pleasant and seamless experience In addition, the Operator will use available resources and tools to solve problems in a timely and precise manner Answer telephones, screen and transfer calls to the appropriate recipient in accordance to guided workflows Perform patient scheduling functions as needed Enter current patient information accurately in EPIC Manage patient information flow File and maintain accurate details in the

EPIC EMR

system Communicate as needed with multiple departments to ensure appropriate workflows are being used Achieve individual performance goals as it relates to department objectives. Perform other duties as assigned

Qualifications:

MINIMUM QUALIFICATIONS

High school diploma or equivalent required. 1 year of customer service required. 1-2 years of experience with

EPIC EMR

preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.