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MMC001 Marshall Medical Center

Communications Operator

Entry-Level JobVerifiedNo experience needed

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$42,770 / year median in California

-9% projected decline

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Job Description

Department:
Patient Registration Shift:
Variable (United States of America)
Employee Type:
Limited Term - Per Diem (Fixed Term) Per Diem Type (if applicable): Non-RN Per Diem 1
Minimum Pay Range:
$21.00 - $24.15
Job Description:
•Limited Term Up to 6 Months •
POSITION SUMMARY
The Communications Operator covers the switchboard on three different 8 hour shifts (AM, PM and NOC), covering the switchboard 24 hours a day, 7 days a week. This position facilitates the communication of emergency situations with an overhead page, radio communication or electronic page. The Communication Operator is also the hospital's first contact with the community and must provide accurate, courteous and prompt responses.
POSITION QUALIFICATIONS
Education/Licensure/Certification:
High School education or equivalent.
Knowledge:
Knowledge of and compliance with Marshall Medical Center's Policies and Procedures. Must be able to respond quickly to emergency situations.
Skills:
Must be able to master the use of the PBX switchboard, juggle several callers at once and respond to calls accurately, quickly and politely. The job requires long periods of time sitting with repetitious functions. Possesses basic computer skills including Word and Excel.