Telephone Operator/Dispatcher Personal Telephone Answering Service - 5.0 San Jose, CA Job Details Full-time $19.00 - $19.50 an hour 7 hours ago Qualifications Microsoft Outlook Multilingual Administrative experience Organizational skills Clerical experience Full Job Description Job Overview We are seeking a dynamic and highly organized Telephone Operator/Dispatcher to join our team! In this vital role, you will serve as the first point of contact for incoming calls and messages, efficiently managing communication flow across various departments and external contacts. Your energetic approach and exceptional communication skills will ensure seamless phone operations, support administrative functions, and enhance overall office efficiency. Bilingual or multilingual abilities are highly valued to serve diverse client needs and foster inclusive communication. Duties Answer, screen, and direct a high volume of incoming calls using multi-line phone systems and operator switchboards with professionalism and courtesy. Manage office phone systems, ensuring prompt response times and accurate message taking for staff, clients, and visitors. Facilitate effective phone call management by prioritizing urgent messages, relaying information clearly, and maintaining detailed logs of communications. Assist with data entry tasks, updating contact databases, appointment schedules, and other administrative records using Microsoft Office tools. Support front desk operations by greeting visitors, coordinating appointments, and providing excellent customer service with positive phone etiquette. Handle emergency or urgent calls efficiently by following established protocols and communicating critical information to relevant personnel. Maintain a clean, organized work environment while adhering to confidentiality standards related to medical terminology or sensitive information when applicable. Experience Proven clerical or administrative experience in a fast-paced office setting is preferred. Prior experience managing multi-line phone systems or operator switchboards is highly desirable. Strong communication skills in English; bilingual or multilingual capabilities are a plus for serving diverse populations. Familiarity with Microsoft Office applications such as Word, Excel, and Outlook for data entry and record keeping. Knowledge of telephone systems, telephony procedures, and phone etiquette to ensure professional interactions at all times. Ability to handle multiple tasks simultaneously with excellent organizational skills. Previous customer service experience demonstrating patience, clarity, and professionalism in communication. Join us in this energetic role where your technical proficiency, friendly demeanor, and multitasking abilities will make a real difference every day! We are committed to providing paid positions that foster growth while supporting our team's success through comprehensive training and ongoing development opportunities.

Pay:

$19.00 - $19.50 per hour

Work Location:

In person