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Receptionist/Switchboard Operator
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Florida data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$35,526 / year median in Florida
-9% projected decline
Job Description
Receptionist/Switchboard Operator Mercedes-Benz of Palm Beach - 3.9 West Palm Beach, FL Job Details Full-time 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Qualifications Spreadsheets Employee relationship building High school diploma or GED Productivity software Full Job Description If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers. You will also develop and maintain good working relationships with colleagues in every other department of our dealership. At New Country, our people do whatever it takes to find solutions. We're building a culture that's genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds. Benefits Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Family owned and operated Long term job security Responsibilities Answering inbound sales and service calls Operate busy switchboard & communicate efficiently with all customer & internal teams Collecting payment for both service and parts customers Greeting customers upon arrival and exit Maintaining a professional appearance and demeanor at all times Qualifications High school diploma or GED Prior experience in telemarketing and/or hospitality Exceptional telephone skills, with a high level of comfort, and a professional voice and manner Computer proficiency, particularly in MS Office Suite (Word and Excel) Ability to learn new software programs Professional business appearance and demeanor Flexibility with regard to scheduling Automotive Dealership Prior experience with an automotive dealership a plus Public relations experience, a plus Cold call experience, a plus Experience using a customer relationship management (CRM) tool, a plus Experience running a business switchboard, a plus We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.