A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
REQ_241318 Description SUMMARY As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.
STATUS:
Full-Time 37.5 hours a week
LOCATION
United Memorial Medical Center
DEPARTMENT
Switchboard
SCHEDULE
M-F 9a-5p, Weekends 10a-6p
RESPONSIBILITIES
Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills) General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager
MINIMUM QUALIFICATIONS
None
PREFERRED QUALIFICATIONS
Two (2) years customer service experience, preferably in a fast-paced environment setting Demonstrated compassion, empathy and customer service skills Strong verbal and written communication skills, including excellent diction and articulation Ability to multitask and work under rigorous pressure Proficient in use of computers; must be able to type a minimum of 35 wpm Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire
Required Licensure/Certification Skills:
None
PHYSICAL REQUIREMENTS
S•Sedentary Work•Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE
$17.25•$19.88 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date , relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
