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A.M. Telephone Operator/Receptionist (Part-Time)
Career Insights for Switchboard / Telephone Operator
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Based on Illinois data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$40,305 / year median in Illinois
-15% projected decline
Job Description
Are you looking for a challenging role within an organization that provides rewarding compensation, an excellent benefit package and career growth opportunities? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment. Under general supervision, performs general receptionist duties, answers calls and operates the Lake County telephone switchboard. The employees in this position may also perform clerical tasks. Work is performed in accordance with prescribed procedures. Greet visitors to the County building by serving as a first source of information. Answer calls placed to the main County number and route calls to the appropriate department. Answer basic questions concerning department services. Maintain a list of departments to route calls to. Provide directions to visitors, and occasionally, bring them to specific locations based on the situation and individual needs. Manage and maintain the sign-in/out process for mobility devices, such as wheelchairs and scooters. Train and support youth summer interns assigned to the Information Desk. Manage and secure Lost and Found items. Manage Surplus web page on Lake County's employee website. Maintain stock of printed County materials, such as flyers and brochures, to provide the public at the Information Desk. Read, write and speak both English and Spanish languages. One year of experience as a receptionist or in general clerical work. High school diploma or GED equivalent. Lake County offers a competitive salary and benefit package. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County! Any offer of employment is contingent upon the successful completion of a background screening, drug testing and may include a pre-employment medical exam. Lake County is committed to being a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer (EOE).