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Franciscan Health

Communication Systems Operator

Pay: Not specified

Posted: 5 weeks ago

Location: Michigan City, IN (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/25/2026

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$35,758 / year median in Indiana

-16% projected decline

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Job Description

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 The Communication Systems Operator answers calls in a timely fashion and courteously transfers callers to their requested destination. This position is responsible for calmly announcing and accurately notifying necessary personnel in all internal and external emergencies. The Communication Systems Operator knows the purpose, processes, and procedures for all emergency events. The operator possesses a thorough knowledge of all switchboard and telecommunications control room equipment as well as the ability to problem solve. This position supports the department by demonstrating flexibility in work assignments and supports the facility through teamwork and collaboration.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

Page physicians and staff. Maintain appropriate documentations of all telecommunications processes. Provide general hospital and patient information, answering calls in a friendly and courteous manner. Put proper emergency plans into action. Attend related meetings and maintain mandated hospital training assignments. Assist in generating and understanding reports with other departments as needed. Answer and dispatch security calls. The Alternating shift includes Days, Evenings, Nights, Weekends, and Holidays.

QUALIFICATIONS

High School Diploma/GED Required 1 year Healthcare Preferred

TRAVEL IS REQUIRED

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.