A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
Switchboard Supervisor
Vincennes, IN, United States (On-site)
JOB DESCRIPTION
JOB SUMMARY:
Supervises, coordinates and works with employees in Communications. Ensure all Switchboard employees are working efficiently and effectively. Responsible for all functions related to personnel accuracy, efficiency, and performance, which supports department goals and strategic plan.
ESSENTIAL JOB DUTIES
Maintains call logs & provides them to Risk Management for scanning. Ensure all documentation is accurate and entered in the computer.
Maintains all Emergency Documentation.
Compiles all data for documentation to be distributed to the appropriate personnel.
Ensure all documentation is maintained for 3 months.
Instructs and trains employees in the use of all equipment (Security & Engineering radios, Amico System, Simplex System, and HUGS), phone etiquette, and technique. Generates a monthly schedule. Plans and organizes the workflow of switchboard personnel. Ensure full coverage for unexpected absences.
Contributes to a high-performance work environment by attending meeting and training sessions as scheduled.
SECONDARY JOB DUTIES
Operate all communications equipment affiliated with the hospital. Communicates well with the public, patients, families, physicians, etc.
Must be able to immediately implement all Emergency plans to provide a safe environment.
Work closely with all hospital departments.
Works to maintain a safe work environment for patients, visitors, and staff.
Place order for office supplies.
Act as an information clerk in absence of Volunteers.
Performs other duties as assigned or requested.
QUALIFICATIONS
JOB
SPECIFICATIONS
EDUCATION:
High School Diploma
ABOUT US
Why Choose Good Samaritan? For more than 115 years, Good Samaritan has been dedicated to not only providing trusted, industry-leading health care, but to fill a vital role in southwest Indiana and southwest Illinois. Our hospital continues to adhere to the compassionate principles our facility was founded on and further our commitments to our patients, our staff, and the communities we serve. Good Samaritan is well recognized for its commitment to excellence as a 4-time designated Magnet® facility, TJC Primary Stroke Center, and a Level III Trauma Center. We would love to welcome you to our Good Samaritan family.
ABOUT THE TEAM
Thank you for your interest in employment at Good Samaritan Hospital. Please provide all information requested to assure that all your qualifications are fairly considered for current or future vacancies. Your application will remain in our active files for six months. After six months, re-application is necessary. The submission of this application does not automatically result in an employment interview or job offer.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
Good Samaritan Hospital is an equal opportunity employer. It is the policy of this facility to provide equal opportunity to persons regardless of race, religion, age, gender, disability, national origin, color, or any other classification in accordance with federal state and local statements, regulations, and ordinances.
JOB INFO
Job Identification
22261
Job Category
Office/Clerical
Posting Date
08/25/2026, 09:53 AM
Degree Level
High School Graduate
Job Schedule
Full time
Locations
520 S 7th St, Vincennes, IN, 47591, US
(On-site)
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