A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
Clinic Switchboard Operator Kansas Heart Hospital - 3.5 Wichita, KS Job Details Full-time 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications High school diploma or
GED Full Job Description Job Title:
Clinic Switchboard Operator Cardiovascular Consultants of Kansas (CCK), a department of Kansas Heart Hospital | Full-Time | Wichita, KS Make a Real Impact From the First Ring At Cardiovascular Consultants of Kansas, a department of Kansas Heart Hospital, exceptional patient care starts long before an appointment begins. As our Medical Reception & Call Coordinator, you set the standard for the entire practice. You are the steady, reassuring voice patients count on and the essential link keeping communication flowing seamlessly between patients, nursing staff, and providers. We are seeking a dependable, self-motivated professional who takes genuine pride in running an organized, responsive front-end operation. If you thrive in a collaborative medical setting and bring a proactive mindset to every interaction, you will find a great home here. What You'll Do Guide the
Patient Experience:
Serve as the primary point of contact for incoming calls, providing a calm, professional, and empathetic presence for callers navigating cardiac care.
Facilitate Total Inquiry Resolution:
Take end-to-end ownership of patient inquiries and messages, ensuring critical information reaches the right hands without getting lost in transition. Coordinate & Route with
Urgency:
Manage a busy multi-line system with sound clinical judgment, ensuring urgent patient needs and emergency inquiries reach Triage Nursing swiftly.
Chart & Message Precision:
Capture thorough, accurate details within our Electronic Health Record (EHR) system to keep daily clinical workflows running smoothly. Partner Across the
Practice:
Collaborate closely with front-desk peers, clinical teams, and physicians to maintain a cohesive, efficient operational rhythm.
Maintain Confidentiality:
Safeguard sensitive patient health information with absolute discretion in full compliance with HIPAA standards.
What We're Looking For Proactive & Solution-Oriented:
You bring a steady, can-do approach to navigating daily operational hurdles, ensuring inquiries are fully resolved rather than simply passed along.
Team-First Mindset:
You communicate with clarity and respect, take ownership of your responsibilities, and naturally step in to support your colleagues.
Composed Under Pressure:
You manage high call volumes and competing priorities with focus, patience, and professional poise.
Tech-Savvy:
Comfortable navigating multi-line phone systems, EHR software, and general computer applications with speed and accuracy.
Qualifications:
High school diploma or equivalent required. Previous experience in medical reception, switchboard operations, or high-volume healthcare coordination preferred, but strong organizational ability, reliability, and work ethic are paramount. Why Join CCK / Kansas Heart Hospital?
A Culture People Truly Love:
We take immense pride in our workplace culture. Our team genuinely enjoys coming to work every day—we have built an environment rooted in camaraderie, mutual respect, and authentic teamwork where you are valued from day one.
Meaningful, Specialized Work:
Play a critical, recognized role supporting top-tier cardiovascular care and making a tangible difference for our patients.
Supportive & Grounded Leadership:
Work alongside clinical staff, physicians, and administrative peers who pull in the same direction and have your back.
Work-Life Balance & Solid Benefits:
Enjoy predictable daytime clinic hours (no late nights, weekends, or holidays), competitive pay, comprehensive medical/dental/vision coverage, retirement options, and generous paid time off.
