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Brown University Health

MH Switchboard Operator

Pay: $44,293/yr

Posted: 8 weeks ago

Location: Taunton, MA (Onsite)

Last Updated: 4 days ago

Hours: Part-Time

Expires: 10/2/2026

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$40,051 / year median in Massachusetts

-12% projected decline

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Job Description

MH Switchboard Operator 3.6 3.6 out of 5 stars 88 Washington Street, Taunton, MA 02780 $17.33 - $25.26 an hour - Part-time Brown University Health 569 reviews $17.33 - $25.26 an hour -

Part-time Job ID:

JR-111451

Entity:

Morton Hospital Location Name:

Morton Hospital City, State:

Taunton, MA Work Type:

PART TIME

Hours Per Week:

Shift:

Night Posted Date:

7/10/2026 SUMMARY Responsible for handling incoming calls. Brown University Health employees are expected to successfully role model the organization's values of Compassion , Accountability , Respect , and Excellence as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:

Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES KEY RESPONSIBILITIES

Opens/closes switchboard following standard procedure. Screens all calls and following clinic guidelines directs appropriately to physicians, other medical personnel, administrators, and support staff. Keeps records of switchboard function as directed. Takes messages following guidelines related to timeliness. Places return calls as requested. Pages staff and makes announcements as directed. Announces emergencies following clinic protocol. Assists other departments as directed. The job holder must demonstrate current competencies applicable to job position.

MINIMUM QUALIFICATIONS REQUIRED QUALIFICATIONS EDUCATION

High school diploma.

EXPERIENCE

Minimum of one year experience in switchboard operations, preferably in a health care setting.

REQUIREMENTS

None.

Skills and Abilities Required:

KNOWLEDGE

Knowledge of clinic policies and procedures related to switchboard operations Knowledge of how to operate switchboard equipment Knowledge of customer service principles and techniques.

SKILLS:

Skill in screening and directing calls in a pleasant and expeditious manner. Skill in efficiently operating console and peripherals. Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.

ABILITIES

Ability to adapt and learn how to use new switchboard equipment. Ability to work cooperatively as a member of the clinic's front-line service team. Ability to respond to stressful/emergency situations in a calm and effective manner.

WORKING CONDITIONS ENVIRONMENTAL/WORKING CONDITIONS

Office setting. Minimal exposure to communicable diseases.

PHYSICAL/MENTAL DEMANDS

Must be able to sit up to 8 hours/day. Occasional stress from dealing with upset customers and/or emergency situations.

SUPERVISORY RESPONSIBILITY

Supervises other operators/message center representatives as delegated.

PAY RANGE

$17.33-$25.26 LOCATION Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780 WORK TYPE 32 Hours Per Week Tue 9am-5pm and Thurs, Fri, and Sat 11pm-7am

WORK SHIFT

Night

DRIVING REQUIRED

UNION 1199

Seiu United Healthcare Workers East Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.