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RCAP IPT Program Control Lead
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Massachusetts data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$40,051 / year median in Massachusetts
-12% projected decline