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Police Communications Operator
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Maryland data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$39,291 / year median in Maryland
-16% projected decline
Job Description
Transmits and receives voice messages over radio-telephone equipment; Relay messages verbally by telephone, or in writing as directed; Monitors several radio channels continuously, simultaneously. Monitors fire alarms and burglar alarms; maintains a log of all incoming messages and or any unusual emergency signals detected or actions taken; Functions as a control operator when radio communications involve two or more other stations, fixed or mobile; Keeps the communications center in a neat and orderly condition at all times; Serves as receptionist or information clerk, answering inquiries from the public; Issues and controls police and security equipment, routes incoming departmental mail; Assist in the routine clerical work of other sections to the extent of the duties of his/her primary function; Inputs and receives messages/bulletins over the National Crime Information Center (NCIC) computer terminal; performs other necessary duties as required.