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FH
Fairview Health Services
Switchboard/Contact Center
Entry-Level JobVerifiedNo experience needed
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Minnesota data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$36,422 / year median in Minnesota
-16% projected decline
Job Description
Switchboard/Contact Center Fairview Health Services
- 3.3 Saint Paul, MN Job Details Full-time $20.83
- $29.
Typing Full Job Description Responsibilities/Job Description:
Join us in providing and supporting outstanding care to our patients and community! This is much more than a switchboard role. If you like the satisfaction of providing great customer service and resolution- whether it's a simple phone call or the urgency of dealing with an emergency code call that cannot wait
- this position is a nice mix of both!! If you like a broad customer base, this position will provide you with that as well
- callers will vary from patients and family members to doctors and other health care providers (and everything in between).
Position Schedule :
This position is a benefits-eligible, full-time (1.0 FTE/80 hours in a two-week pay cycle) with primary schedule (after training period) as follows 3:00 pm to 11:30 pmWeek One:
Monday, Wednesday, Thursday, Friday Week Two:
Monday, Wednesday, Thursday, Friday, Saturday, Sunday This position will work every other weekend and holidays will be required on a rotation. Paid Training Schedule (the first 4 weeks will be training and the schedule is as follows) Weeks 1 & 2: Monday thru Friday 8:00 am to 4:30 pm Weeks 3 & 4: Monday thru Friday 10:30 am to 7:00 pm Responsibilities Answer all incoming phone calls from our 10 metro hospitals 24x7 Assist physicians, patients, staff and visitors with their needs Acts as a liaison for afterhours physician answering services Activates time sensitive emergency codes across our system Operation of PC windows-based computers and related applications Ability to handle high volume of phone calls Utilizes paging applications to communicate to providers and hospital response teams Effectively copes with change; comfortably adjusts to alterations in work activities; able to decide and act with limited information; effectively handles risk and uncertainty in ambiguous situations. Performs overhead announcements at our hospitals Prioritizes the customer experience and acts with customers in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers. Shown ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served. Required Six months or more experience in customer service Data entry/keyboarding skills Ability to multi-task Ability to work independently Good time management skills Preferred Post secondary education One or more years call center customer service experience One or more years customer service in a health care setting using medical terminologyQualifications:
$20.83- $29.