A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
Switchboard Operator Intermountain Healthcare - 3.7 Billings, MT Job Details Part-time $17.77 - $23.10 an hour 1 day ago Qualifications Computer operation High school diploma or GED Typing Cross-functional communication
Full Job Description Job Description:
In this position, the Switchboard Operator provides processing of all inbound calls from the public at large and internal users, providing general information and caller connecting support through use of the telephone system Scheduling Details Part-time, 30 hours/week. Grave shift. 9 p.m. - 7 a.m. Tuesday - Thursday. No on call or weekend requirements Essential Duties and Responsibilities Switchboard Responsibilities Answers incoming switchboard calls in the order they're received.
Assists caller:
answers questions, gives directions, transfers call or pages. Answers the hospital emergency line, monitors Nurse Call and dispatches all emergencies. Monitors and dispatches hospital facilities alarms. Performs Resource Specialist duties (after-hours answering and contacting on-call providers, after-hours triage, after-hours medical records requests, after-hours appointment scheduling). Minimum Requirements 1. High School diploma or equivalent. 2. Ability to type 40 wpm 3. Ability to communicate effectively and diplomatically within a multi-functional team 4. Strong organizational skills and attention to detail 5. Ability to successfully function in a fast paced, service oriented environment with minimal face-to-face interaction. 6. Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position Physical Demands Sedentary-Primarily sitting/lifting 10 lbs maximum
Location:
Intermountain Health St Vincent Regional Hospital Work City:
Billings Work State:
Montana Scheduled Weekly Hours:
30 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.77 - $23.10 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
