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Execucom

Answering Service Representative / Full and Part Time Day and Overnights

Pay: $35,360/yr

Posted: 6 weeks ago

Location: Manchester, NH (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/20/2026

Career Insights for Switchboard / Telephone Operator

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Scorecard

Based on New Hampshire data

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$42,491 / year median in New Hampshire

-15% projected decline

Explore Career

Job Description

Representatives in Execucom are responsible for providing superior phone-based support for a variety of customers. Our representatives are the first point of contact for customer issues so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. We are interested in hiring applicants for Split Shift schedules. In general, a split shift schedule consists of 4 10 hour shifts and may be from 7:30a-1:30p and 3:30p-7:30p. or 7:30am-2pm and 4p-7:30pThere is a differential for employees on a split shift schedule. For Part Time we are looking for 20-24 Hrs are week including one weekend shift. Full -Time overnights 8p-6am including one weekend shift

Responsibilities:

Maintain customer satisfaction ratings based on explicit criteria set forth by the company Answer incoming customer phone calls and take appropriate action for each call Input data into the company computer platform to keep each customer record updated

Skills :

Excellent interpersonal communication skills High level of professionalism Strong computer skills Strong problem solving abilities 1-2

Years' of Customer Service Experience Job Types:

Full-time, Part-time Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Employee assistance program Family leave Health insurance Life insurance On-the-job training Paid time off

Physical Setting:

Call center Ability to

Relocate:

Manchester, NH 03109: Relocate before starting work (Required)

Work Location:

In person