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Pioneer Bank

Resource Center Specialist / Switchboard Operator

Entry-Level JobVerifiedNo experience needed
Pay: $16–$18/hr
Posted: 5 weeks ago
Location: Las Cruces, NM (Onsite)
Last Updated: 1 week ago
Hours: Full-Time
Expires: 9/25/2026

Career Insights for Switchboard / Telephone Operator

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Based on New Mexico data

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$33,713 / year median in New Mexico

-16% projected decline

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Job Description

Resource Center Specialist Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of Pioneer Bank in Las Cruces, NM as a Resource Center Specialist ! As our Resource Center Specialist, you'll earn a competitive wage of $16 - $18 an hour . Pioneer Bank offers amazing benefits and perks , including: Medical, dental, vision, and life insurance 401(k) Paid time off (PTO) Paid holidays Tuition reimbursement
YOUR NEXT OPPORTUNITY STARTS HERE
After submitting your application, you will receive either an email or text message with three links to continue the application process. These links will direct you to: 1. A formal application 2. The Culture Index Survey 3. A math assessment All three components must be completed in order to be considered for the position.
DISCOVER WHO WE ARE
Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture!
THE VITAL CUSTOMER SERVICE ROLE YOU'LL HAVE
Your day will consist of assisting customers with all questions and issues related to their accounts via phone. An extensive knowledge of our products and services will be used regularly. Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement is expected. General clerical duties are also a necessary part of the role. These responsibilities include handling retail internet banking solutions, customer phone services, branch reports, and file maintenance. You will be expected to manage mobile banking solutions, bill pay solutions, and business internet banking solutions. The position also involves addressing Visa card issues, including foreign authorizations and disputes, as well as processing ACH/check stop payments and check orders.
QUALIFICATIONS
High school diploma or equivalent Ability to use a computer keyboard and a 10-key calculator by touch Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor Strong communication and interpersonal skills Basic computer skills Having at least 1 year of relative job experience is a plus!
TAKE THE NEXT STEP!
Simply fill out our initial 3-minute application . You will then receive three separate links requesting you to complete the application, math test, and survey. We are unable to move forward until all items are completed. Please be sure to check your spam/junk folder or email fvasquez@pioneer.bank to update your email. We're excited to meet you!