J Resort - PBX Operator—Graveyard Shift

A Legacy of Excellence Entertaining Your World Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication. Jacobs Entertainment is currently in search of a " PBX Operator—Graveyard Shift " for the All-New J Resort . The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started! Be a part of the transformation of Reno's newest premier resort—A Reno resort unlike any other. Our employees are supported with a comprehensive benefits program that include the following: $200 Referral Bonus Tuition Reimbursement 7 paid Holidays 80 hours of Vacation after 1 year of employment We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days Employee Assistance Program FREE of charge Company paid Life Insurance and AD&D Matching 401K program after 90 days Employee Meal Discounts Ongoing learning and development programs Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

Handle all calls in a consistent, courteous and professional manner Makes call connections and relays all incoming calls and messages, transfers calls, and places outgoing calls for guests Maintains a minimum of 65 calls per hour Operates paging system to call individuals in the property to phone Places wake up calls based on guest's requests Logs all outgoing calls and toll charges and other unusual incidents or emergencies in the logbook at the end of shift Monitors the hotel and casino fire alarm panels Dispatches radio calls to Security and Engineering during emergencies Contacts various agencies in the event of an emergency such as Fire Department, Police Department, Hospitals, etc. Updates the PBX information bulletin board on messages received over the phone Signs in and out the different managers in the Manager's Call In and Out Log based on calls received Prints out the Hotel Guest Occupancy reports every morning for reference

Skills, Education and Other Requirements:

Basic computer knowledge, phone etiquette and cash handling experience required Must be fluent in English and have strong communication skills and phone skills High School Diploma or Equivalent Work Experience required Experience in customer service or hotel industry preferred but not required. 2 years of cash handling and computer involvement Identification that establishes identity Identification that establishes the right to work in the United States