Switchboard Supervisor

Key Responsibilities Supervise and coordinate switchboard operators across all shifts Ensure 24/7 staffing coverage , including holidays Train, mentor, and evaluate operator performance Monitor call handling quality and response times Serve as point of contact for operational issues Ensure proper handling of emergency communications Maintain staffing schedules and coverage plans Communicate with VA leadership and Contracting Officer Representative (COR) Ensure compliance with HIPAA, privacy, and security policies Qualifications Minimum 1 year supervisory experience (required) Experience in: Switchboard or call center operations Healthcare environment (preferred) Strong leadership, communication, and problem-solving skills Ability to manage staffing, scheduling, and training Ability to work flexible hours across all shifts