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Northwell Health

Telephone Operator (SY)

Career Insights for Switchboard / Telephone Operator

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Based on New York data

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$42,457 / year median in New York

-12% projected decline

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Job Description

15 hrs 7am-3pm Every other weekend and holidays, plus one day each week Job Description Answers and routes calls received by the Hospital's main telephone number. Operates the PBX telephone console. Performs miscellaneous clerical duties. Job Responsibility Answers and routes calls received by the main Hospital telephone number. Provides patient room and visiting hours information assistance to callers. Pages authorized personnel overhead and/or on paging system. Monitors all emergency alarms and dispatches appropriate response teams. Maintains appropriate logs and records. Provides access to telephonic interpreter services for callers with limited English proficiency Performs related duties, as required. ADA Essential Functions Job Qualification High School Diploma or equivalent, required. Ability to work additional shifts, as needed. Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress. Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.

When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).