A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
Answer multi-line telephone, forward calls to appropriate person/team. Prepare daily deposit, open, sort and distribute daily mail, provide support for Medical Records dept by scanning, filing and uploading documents, process incoming and outgoing faxes and monitoring patient reminder/communication system.
Duties and Job Responsibilities:
Answer and direct calls to appropriate personnel/team. Receive and successfully transfer directly to providers Peer to Peer appt calls. Prepare daily deposit. Open, sort, date and distribute hospital and postal mail daily. Monitor obituary columns in three papers, notify billing staff, teams and operations manager as needed and mark deceased patients in multiple systems. Remove Global Indicators daily; if an upcoming appointment mark when the indicator expired, which procedure it was for and which provider performed it. Provide support to medical records which includes but is not limited to scanning, uploading, sending and receiving faxes and insurance verification Continually monitor patient phone/text messaging app. Alert personnel to incoming messages as appropriate; send messages when necessary. Upload photos to charts and send to teams when received. Download Home Health certificates from specific website and upload into EMR, then email to coding staff once per week. Provide support to Ancillary department including sending referrals, monitoring workload and scanning. Act as liaison between MMC and OAM residents/physicians for hospital consultations
Qualifications, Credentials and Skills :
Verbal and written skills necessary to communicate clearly and professionally with coworkers, patients, insurance companies and physician office personnel. Knowledge of personal computer and software, fax, copier required.
Physical skills:
required to sit for extended periods of time, walk, stand, kneel, bend intermittently, talk and hear. Occasionally pushing, pulling and lifting. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Ability to organize and prioritize duties, shifting suddenly to new tasks as priorities change, adjusting work schedule to reflect changing situations and requirements, use time effectively. Ability to maintain a positive image and composure telephone conversations and in office under stressful situations. Ability to work as a team member of various groups and multi-disciplinary problem-solving teams. Ability to hear and communicate via telephone with patients and staff. Ability to exercise good judgment, work independently without close supervision and respond to concerns with other with tact. Ability to manage and multiple priorities under stress. Ability to concentrate in busy work area. Maintain the confidentiality of patient and staff related information. Ability to seek guidance and direction as appropriate.
Foundational Values:
Observe and comply with OAM Core Values. Provide professional and friendly atmosphere. Provide excellent customer service. Introduce self when greeting patients and visitors in person or via telephone. Follow appropriate chain of command for reporting issues such as grievances, patient complains and staffing issues. Use time efficiently. Treat all people fairly regardless of age, race, sex disability, religion, etc.
Physical Requirements :
The employee is regularly required to sit for extended periods of time, walk, stand, kneel, bend intermittently, talk and hear. The employee must occasionally lift up to 40 pounds and push, pull in excessive of 200 lbs (i.e.-wheelchair patients). Specify vision abilities required by this job include close vision, color vision and ability to adjust focus. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
