A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
Location Wilkes-Barre, PA Job Category Customer Services Schedule Nights Work Type Full time Department Operator Services Team Date posted 08/12/2026 Job
ID R-03525
Job Summary Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch. Job Duties Serves as the primary point of access to the health system for all inbound calls. Screens callers to determine the appropriate person or department to be contacted. Places outgoing calls, as prescribed. Operates paging system to locate physicians and other hospital personnel. Prepares morning wake-up list and provides a telephone awakening service for physicians. Provides information, including patient room numbers and directions to hospital areas. Maintains location log of various personnel, physicians, technicians, etc. Maintains the accuracy of information housed in the internal on-line directory. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Required) Experience Minimum of 1 year-Related work experience (Required) Skills Computer Literacy; Teamwork; Clerical I; Communication About Geisinger Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Our Vision & Values Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS
: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE
: We treasure colleagues who humbly strive for excellence.
LEARNING
: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION
: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY :
We provide a safe environment for our patients and members and the Geisinger family. Our Benefits We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
