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Apello

Answering Service Agent (Bilingual)

Pay: $37,440/yr

Posted: 7 weeks ago

Location: Salt Lake City, UT (Hybrid)

Last Updated: 3 weeks ago

Hours: Part-Time

Expires: 9/11/2026

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$40,319 / year median in Utah

-10% projected decline

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Job Description

Answering Service Agent (Bilingual) Apello - 3.0 Salt Lake City, UT Job Details Part-time $16 - $20 an hour 3 hours ago Benefits Health insurance Dental insurance Vision insurance Life insurance

Qualifications Spanish English Typing Grammar Experience Full Job Description Description:

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers. The businesses we serve cover many industries including: Health Care, Heating and Air Conditioning companies, Mechanical and Technical Service companies, Lawyers, Property Management, Government Agencies, and many others. All of our clients are different so all of our calls are different. As calls come in, we use sophisticated software to gather information specified by each business we answer for and dispatch the calls according to their instructions. The is absolutely

NO SELLING!

Our company is small and flexible. Every employee is important and valued.

Benefits include:

Medical, dental and vision insurance (30+ hours/week required) Life insurance (30+ hours/week required) Paid vacation Schedule flexibility Remote work opportunities (after 90 days)

TELEPHONE OPERATOR RESPONSIBILITIES

Answer calls and take messages on a computer Use Apello's software to determine what information to collect from callers. Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.) Give out information to callers as directed Interact with callers in a courteous, professional and helpful manner

Work Schedule:

Full Time / Part Time Morning / Swing /

Graveyard Specific Hours Required:

Weekend Day Required:

Requirements:

SCHEDULE REQUIREMENTS

Apello provides service 24/7, 365 days per year. Telephone Operators are required to work:

Weekends:

One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.

Holidays:

Apello provides service on ALL major holidays. Telephone Operators are required to work on some holidays.

SKILLS/QUALIFICATIONS

Must speak fluent Spanish and English Type 35+ WPM Good grammar and spelling Excellent customer service skills Patience Detail Oriented Ability to make good decisions in the absence of specific instructions

EDUCATION/EXPERIENCE

Previous work experience preferred Experience assisting customers over the phone is preferred but not required High School diploma preferred, but Apello does employee high performing High School students

REMOTE WORK REQUIREMENTS

You must be able to train and work in either our Salt Lake City or Saint George UTAH offices for 90 days prior to working remotely. Food and lodging will not be provided. You must have a quiet, private work environment with a door that can be closed. Other adults, children, or pets may not be present in the room with you while you are working. You must provide your own desktop or laptop computer with approved antivirus software including a subscription for updates You must provide your own high-speed internet connection. You must have a phone (can be a cell phone) that you can use for calls when needed You must have a shredder