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WesBanco Bank Inc.
Secured Credit Communication Coordinator - Secured Credit Administration
Career Insights for Switchboard / Telephone Operator
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Based on Tennessee data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$34,199 / year median in Tennessee
-13% projected decline
Job Description
Secured Credit Communication Coordinator - Secured Credit Administration WesBanco Bank Inc. United States, Tennessee, Franklin Aug 25, 2026
You will also be expected to complete all assigned compliance trainingin a timely manner. Ability to interact effectively and confidently across all levels of the organization, including senior management, otherdepartmentsand vendors. Professional demeanor in appearance, interpersonal relations, workethicand attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bankemployeesand bank customers in a collaborative andsolutions orientedmanner. Ability to multi-taskon a daily basis Ability to meet and enforce deadlines and internal service level agreements. Ability to work collaboratively in a team environment. Strong organizational andproblem solvingskills Must be able to manage and safeguard confidential information.
Familiarity with Bank Loan Operating systems a plus. Proficient in MS Office, including Word, Excel, Outlook. High school diploma or (GED) Minimum of two years related experience inCommercialLending field including Commercial Lending processing or Commercial Lending operations. Familiarity with commercial real estate appraisals a plus Familiarity with commercial loan documentation a plus. Ability to read, understand, and interpret Federal appraisal regulations preferred.
SUMMARY:
Responsible for being the primary point of contact between those ordering real estate valuations for property proposed as collateral for commercial loans and the staff of the Real Estate Valuation Group.ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves as the primary liaison between the Real Estate Valuation Group and thoseutilizingCommercial Real Estate appraisal services within the Bank. Tracks commercial real estate appraisals ordered on behalf of the Bank using Appraisal Management Collateral 360 software. Reviewsstatusof real estate appraisals and communicates issues and information requests. Orders and coordinates external Commercial appraisal reviews through our 3rd party vendor. Uploads appraisal reviews and inputs information inFinanceCenter. Assiststhe closing team and reviewers with completion of checklists in Finance Center. Problem solves or routes issues toappropriate staff member. Escalates issues to Team Lead or Department Manager as needed. Communicates with Senior and Executive Management, other bank officers, and vendors. Serves as ambassador for the department when dealing with vendors and other departments and divisions, reflecting professionalism and efficiency. Continually develops andmaintainsa basic working knowledge of appraisal rules and regulations, Other duties as assigned.OTHER REQUIREMENTS
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.You will also be expected to complete all assigned compliance trainingin a timely manner. Ability to interact effectively and confidently across all levels of the organization, including senior management, otherdepartmentsand vendors. Professional demeanor in appearance, interpersonal relations, workethicand attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bankemployeesand bank customers in a collaborative andsolutions orientedmanner. Ability to multi-taskon a daily basis Ability to meet and enforce deadlines and internal service level agreements. Ability to work collaboratively in a team environment. Strong organizational andproblem solvingskills Must be able to manage and safeguard confidential information.
Familiarity with Bank Loan Operating systems a plus. Proficient in MS Office, including Word, Excel, Outlook. High school diploma or (GED) Minimum of two years related experience inCommercialLending field including Commercial Lending processing or Commercial Lending operations. Familiarity with commercial real estate appraisals a plus Familiarity with commercial loan documentation a plus. Ability to read, understand, and interpret Federal appraisal regulations preferred.