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Switchboard Operator
Career Insights for Switchboard / Telephone Operator
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Based on Tennessee data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$34,199 / year median in Tennessee
-13% projected decline
Job Description
View More Jobs Switchboard Operator Powell, TN, United States Be the First to Apply Job Description Job Summary The schedule for this position is: 10am-6:30pm The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. Essential Functions Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs. Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations. Acts as an information hub by providing accurate assistance to patients, employees, and external customers. Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff. Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed. Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office. Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries. Maintains detailed records of all pages, notifications, and calls as required by facility protocols. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Qualifications 0-2 years of experience in customer service, call center, or healthcare setting required 1-2 years of switchboard experience preferred Knowledge, Skills and Abilities Proficient in operating switchboard or telecommunications equipment. Excellent verbal communication and customer service skills. Ability to manage high call volumes in a calm and professional manner. Strong organizational skills with attention to detail. Capable of handling emergency communication processes effectively. Knowledge of hospital policies, codes, and procedures is a plus. Apply Now Job Info Job Identification 160486 Job Category Ancillary Services Posting Date 04/08/2026, 13:11 Degree Level High School Graduate Job Schedule Full time Job Shift Day Locations 7565 Dannaher Dr, Powell, TN, 37849, US Similar Jobs